The price, taxes and mandatory charges, access period, available formats, download limits and reset periods are disclosed before payment. Subscriptions include full playback of available audio and streamed video within the relevant plan. Technical requirements and material restrictions must be available before ordering.
The download allowance applies to the full term or resets each subscription month, as stated in the order. Each repeat download counts separately. A download is counted when transfer begins; a new attempt normally counts again. If a Platform error prevents delivery or causes an incorrect deduction, contact us for investigation and restoration of the relevant allowance. Unused downloads do not carry over unless expressly stated in the order.
Each purchase is a one-off payment for the selected term, with no automatic recurring charges. Ordinary early renewal, including a different plan, adds the purchased term after existing paid access without resetting the current allowance. When the active download allowance is exhausted, you may instead select “Start a new period now” and expressly confirm the displayed conditions before payment. On confirmed payment, that current allowance period ends early without carrying over its remaining days, and the selected plan starts with its full term and allowance. Future prepaid periods, including later months of an annual subscription, are preserved and rescheduled after the new plan with their purchased terms unchanged. If the selected period has already ended or changed by payment confirmation, the purchase extends access without resetting the current allowance. Dates shown before payment are estimates based on the confirmation time; the actual dates and outcome appear in your account and payment history. Failed or unconfirmed payments do not change subscription periods. These options do not limit mandatory rights described below.
Available payment methods are displayed during checkout. If a price is quoted in EUR and a card payment is made in RSD, conversion uses the official EUR/RSD middle exchange rate published by the central bank of the Republic of Serbia at the time the order is created. The RSD amount is fixed for that order and displayed before payment. If payment using digital assets is available, the asset, network, amount, exchange rate, payment deadline and applicable fees must be shown before confirmation. Use only the payment details for the particular order.
Paid access is activated after successful payment is confirmed. If payment has been made but access is missing, a payment is duplicated or another error occurs, send us the order number or other evidence. We will investigate and provide access or a refund where due. A new plan or price change does not worsen an already paid order. We give at least 30 days’ notice of increases to future subscription prices.
If you are a consumer entitled by law to withdraw from a distance contract, you may withdraw without giving a reason within 14 days of entering into the contract. Longer statutory periods apply where required information was not properly supplied. Send an unequivocal statement to our email or postal address; using a particular form is not compulsory.
For digital content supplied without a tangible medium, the withdrawal right may be lost after supply begins only where all statutory conditions are met, including your prior express consent to supply before the withdrawal period ends, acknowledgement that this causes loss of that right, and provision of the required contract confirmation. Acceptance of general terms alone is insufficient.
For a continuing service, activation alone does not mean full performance or loss of the withdrawal right. A charge for the part actually supplied following withdrawal is permitted only where provided by law. Loss of the right to withdraw without reason does not remove remedies for non-delivery or lack of conformity, including restrictions caused by third-party rights.
Send complaints to Musicniti.info@gmail.com or use the details in section 14, describing the problem and providing available order evidence. We acknowledge consumer complaints promptly. We respond within eight calendar days, stating our decision, reasons and, where the claim is accepted, the method and deadline for resolution. Mandatory resolution deadlines are observed, including 15 days where required by law. Complaints are recorded and retained for at least the mandatory period.
A consumer refund due on withdrawal or termination for non-conforming digital content is made without undue delay and within the statutory deadline, normally within 14 days of the relevant notice. We use the original payment method unless you expressly agree to another method at no additional cost. We do not charge for such a refund. A business customer who is not a consumer has no change-of-mind refund right; remedies for breach remain available.
Contacting us may resolve an error faster, but is not a prerequisite to contacting a bank, court or competent authority. A good-faith payment dispute is not a breach. Deliberate fraud, fabricated payment evidence and double recovery are prohibited; any allegation of such conduct must be substantiated.